Terms and Conditions of Stay

To help facilitate an enjoyable stay for all guests, please read and follow these requirements.

1. General Agreement

By staying at Wanderers Retreat, you accept these Terms and Conditions, and take responsibility for your actions, the actions of those travelling with you, and any visitors.

2. Payment Terms

Full payment is required by check-in time. We accept Visa and Mastercard. Credit card payments attract a merchant fee of 1.95%. Direct deposits are fee-free.

3. Check-in Times

  • 2:00 PM to 4:00 PM

  • Late check-in: By prior arrangement only

4. Check-out Time

  • Check-out: 10:00 AM

  • Late check-out may incur additional fees.

5. Cancellations

Cancellations depend on the rate selected. Refundable bookings are subject to a $50 administration fee and any applicable merchant fees.

6. Group Bookings

Group bookings of more than two cottages require a non-refundable deposit, payable at the time of booking. The deposit amount will be confirmed in writing and is non-transferable. Group bookings may also be subject to additional terms, conditions, and bond requirements at the discretion of management.

7. Identification and Registration

The reservation must be in the name of the person checking in. A credit card and valid photographic identification with proof of residency must be provided.

8. Guest Numbers and Occupancy

Occupancy rates apply and include infants. Additional guests must be approved by management and paid for at check-in. Swapping guests mid-stay is not permitted. Management reserves the right to close rooms not included in the reservation.

9. Visitor Policy

Wanderers Retreat is for registered guests only. Visitors are only permitted with prior management approval and may incur additional charges.

10. Private Functions

Private functions must be approved by management and may require a bond.

11. Noise Policy

Quiet hours are between 10:00 PM and 8:00 AM. Noise that may disturb others is not permitted during these hours. Excessive noise is not permitted at any time.

12. Cleaning Responsibilities

The kitchen and BBQ must be left clean and tidy. All dishes must be placed in the dishwasher or hand-washed, dried, and returned to their original location. Rubbish and recycling must be placed in the bins provided.
Used towels must be left on the bathroom floor on the day of check-out.

13. Spa Baths

(Cottages 5, 6, 8, 12 and Beach House)

  • Children must be directly supervised by an adult when the spa is in use.

14. Hot Tubs

(Cottages 1, 3, 7, 8, 10 and Beach House)

  • Safety covers and access gates must remain closed and secured when not in use.

  • Children must be directly supervised at all times.

  • Jumping into the hot tub is strictly prohibited.

  • Do not place any items on hot tub covers. They are lightweight and can be easily damaged; any damage must be paid for.

  • Hot tubs are closed after 8:00 AM on the day of check-out.

  • Please read the hot tub instructions carefully to avoid damage to the hot tub.

15. Fireplaces

(Cottages 8 and 12)

  • Operational during winter months only.

16. Use of Hot Tubs, Spa Baths & Swimming Pool – Acceptance of Risk

Use of hot tubs, spa baths, and the swimming pool is at your own risk. By choosing to use these facilities, you acknowledge and accept that:

  • These amenities involve inherent risks. Wanderers Retreat and its owners accept no liability for injury, illness, loss, or damage resulting from their use.

  • Children under 16 must be directly supervised by an adult at all times.

  • No glass, food, or alcohol is permitted in or near the pool or hot tub areas.

  • Jumping into hot tubs or the pool is strictly prohibited.

  • Guests must shower before entering any shared water facility.

  • Do not use the spa bath, hot tub, or pool if pregnant, intoxicated, or if you have open wounds, skin conditions, or medical conditions that could be aggravated by hot water or prolonged soaking.

  • No oils, bubble bath, or other additives are to be used in hot tubs or spa baths.

17. Additional Charges

Excess charges may include, but are not limited to:

  • Additional or unapproved guests

  • Electric Vehicle (EV) Charging: Check the Everty app for pricing

  • Lost or damaged keys or tags: $50

  • Damages, stolen items, excess cleaning (including smoke odours), late check-out fees, and forgone rental due to the condition of the cottage or surrounds: minimum $100

By accepting these Terms and Conditions, you authorise Boat Harbour Pty Ltd to charge the nominated credit card for any such costs.
Notification of charges will be sent to the email address provided with your booking. Photographs will serve as sufficient evidence in the event of a dispute.

18. Smoking Policy

Smoking is not permitted inside cottages, in hot tubs, or within the fenced pool area.

19. Fire Safety

Open flames are not permitted. This includes mosquito coils, candles, fires, and charcoal burners.

20. Pets

Pets are not permitted.

21. Conduct and Behaviour

Anti-social behaviour, intoxication, illegal drug use, aggression toward staff, or excessive noise will not be tolerated.

22. Security Bond

A bond may be required at any time before or during your stay. This may be in the form of a pre-authorised credit card payment and can be up to the full cost of your reservation.

23. Eviction Policy

Management reserves the right to evict any guest or group who breaches these Terms and Conditions. Eviction will result in cancellation of your stay without refund.

24. Privacy

Information collected is used solely for managing your reservation. We do not share personal details unless required by law.

25. Jurisdiction

This Agreement is governed by the laws of the Commonwealth of Australia. All parties submit to the exclusive jurisdiction of the State of New South Wales.
Disputes should first be addressed in good faith through direct communication.

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