LATEST NEWS

Coronavirus Update 15th December 2021

BEST PRICE GUARANTEE – book direct and Save.

Wanderers Retreat provides a Best Price Guarantee for guests who make their holiday reservation directly with us.

Our guests, by simply booking direct, can save between 10% and 15% on the cost of their reservation.  We encourage all guests intending to stay with us to do so.

How is this possible?  If you make your reservation through any Online Travel Agency, called OTA’s, you pay them a large commission that they include in the price they give you.  This commission on average starts at a minimum of 15%. 

Wanderers Retreats direct prices to guests is discounted by the OTA commissions.  You save by coming direct.

Making a direct reservation is easy.  Either do so online via this website or simply give us a phone call.  

There are other benefits as well by booking direct.

Somtimes you might need further assistance after making your reservation.  Having booked direct, just call or email us. 

Unfortunately if you booked through an OTA your online enquiry gets computer generated generic answers.  Alternately you find yourself on the phone for an extended period hoping to speak to someone who has no experience or direct knowledge of your accommodation.  

All Online Travel Agencies (OTAs) are overseas owned, based and operated.  These OTAs do not pay GST or company taxes on your reservation to the Australian Government.  Wanderers Retreat as a result, is required to pay the GST on the OTAs commission for your stay.  The OTAs also only employ a token workforce in Australia to represent their brand.  They simply do not contribute to our economy. 

In summary.  If you make your reservation through an OTA, on average 15% of the cost of your stay that you are paying, instead of remaining in your pocket, is going overseas.  Keep this money in your pocket by booking direct.  

covid-19 WHAT YOU NEED TO KNOW

We are Open to all guests who are not under a NSW Government Public Health Order to self isolate.

The NSW State Government, under their COVID-19 Roadmap, has mandated that from the 15th of December 2021 a vaccination passport is no longer required to travel.  QR Code registration is also no longer a requirement for check-in. 

If a guest, pre-checking in, is identified by NSW Health as being COVID positive or a Close Contact they have a lawful obligation to advise us of same.  The guest and their party cannot check-in until such time as they obtain a covid health clearance. 

Wanderers Retreat at all times strictly follows the NSW Public Health Orders to ensure the safety of our guests, staff and community. 

Wanderers has and operates to a Services NSW Covid-19 Safety Plan.  All of our staff are fully vacinated.  

Should further NSW Government area lockdowns occur, and it impacts directly on your reservation we are offering credits in most circumstances.  Please refer to our booking conditions for details.  Note Interstate COVID travel restrictions are entirely at the guests risk.     

We recommend that guests prior to travel update themselves on the latestest restictions by refering to the NSW Health website for details.   

Valued Guests, as we are all aware right now, coronavirus (COVID-19) continues to have a significant and unprecedented impact across Australia and the world.  As a family owned and operated business, the health and well-being of our guests and staff is Wanderers Retreat’s highest priority.

We want to reassure you that we have a proactive and practical approach to addressing concerns about this issue.  COVID-19 is a respiratory illness caused by a new virus.  In response to the current pandemic, we will continue to follow the latest advice and directions from the Federal and NSW State Government.  

Below we answer some commonly asked questions for those of you who have planned or are planning a break at Wanderers Retreat, Port Stephens. 

What is the current situation at Wanderers Retreat?

Come and stay with us.  Wanderers Retreat is a unique holiday destination in that we offer wide open spaces, plenty of room between cottages to relax and enjoy your stay in safety. We have socially distanced check-ins plus the mandatory QR Code self check-in upon arrival.  Given the wide-open space, you are able to manage your own social distancing in style and well in excess of the government’s requirements.

We have revised cancellation policies in place that are consistent with the ACCC’s advice.  Please refer for details below or to our Terms & Conditions listed at the bottom of our “Book Now” page on our website.

Please Note: We are unable to provide Emergency Accommodation. If you, or someone you know requires housing due to the Coronavirus (COVID-19) pandemic, please contact the NSW Department for Communities and Justice.

WHAT IS WANDERERS RESPONSE TO COVID-19?

Wanderers operates to an approved Services NSW Covid-19 Safety Plan.  All of our staff are fully covid-19 vacinnated.  

All of our cottages are self-contained, with their own private deck and BBQ.  Ideal for escaping from the city crowds and having a self-isolation stay in nature.

Wanderers Retreat with its cottage layout already maintains exceedingly high social distancing measures.  We encourage our guests in their interactions to do the same.

You can be sure that all accommodation and facilities are being meticulously cleaned and disinfected to the highest standards.

Our linen and towels are laundered off the premises by South Pacific Laundry to the highest standards.  They conduct a microbial test on every wash to ensure that there is no potential for contamination.

We are doing self check-ins to minimise the need for guests to interact with us. 

Wanderers has great WiFi that is free use to guests.  With the commissioning of the new Telstra tower in March we now have good Telstra mobile reception.  All allowing our guests to stay in touch with their families, work and the world.  

Rest assured that your safety is our highest priority. 

what are my payment terms and can I CHANGE OR CANCEL MY BOOKING DUE TO COVID?

Revised more flexible Payment Terms for all existing and new bookings.

Wanderers Retreats standard Terms & Conditions apply.  Please refer for details listed at the bottom of our “Book Now” page on our website. 

Wanderers retreat – sUCCESFUL APPLICANT – DESTINATION NSW 2020-21 REFRESH & RENEW FUND

Wanderers Retreat is pleased to announce that we have been successful in our application to receive funding support from the NSW Government’s tourism and events agency Destination NSW, through the 2020-21 Refresh & Renew Fund.

The NSW Government grant was awarded in July 2021 for the purpose of replacing and upgrading all of Wanderers Retreats guest’s mattresses.

Bed comfort and a good night’s sleep are such an important element of everyone’s holiday experience.  A mattress can be the make or break.  Particularly if you are unfortunate to suffer from a bad back.

All of our guests for their sleeping experience, thanks to the generosity of this grant, will now sleep on the highest quality Australian made Sealy Charlotte Plus range of pillow top mattresses.

Every cottage now features queen ensembles in the main bedroom for greater comfort with new mattresses fitted in all other bedrooms. Thirty two pieces in all are being installed. 

Wanderers Retreat, as a small family owned tourism business, sincerely thanks the NSW Government and Destination NSW for their support with this great initiative for assisting small tourism businesses.

IN WITH THE NEW

The mattress change over is now complete.  12 cottages, queen ensembles in all the main bedrooms, new mattresses on all beds.   

Thank you to Sealy Australia for ensuring the delivery happened ontime and without delay.  Wonderful customer service.  The mattresses are normally made and shipped from their Sydney factory.  Unfortunately COVID struck again with a Sydney lockdown potentially disrupting the supply for sometime. 

Sealy made the delivery a priority, manufacturing the 32 pieces and shipping them direct from their Queensland factory.   

Then it was down to us to take out the old beds and frames and install the new.

Our guests now get to enjoy Sealy Australia’s highest quality Charlotte Plush range of mattresses.  These mattresses are designed to promote cool, comfortable rest and are renowned for providing the support you need for a good night’s sleep.

for the old – A NEW HOME TO HELP A GREAT CAUSE

Thank you to Vib and Tammy from City Sleep Safe. They have provided a new home for all of our much loved mattresses, bed frames and bedside tables.

City Sleep Safe is a not profit charity based in Mayfield, Newcastle.  Christian faith based, but welcoming people of all faiths. The community rehabilitation centre assists people suffering from drug and alcohol addictions, are homeless or have no safe place to call home from addictions.  Their aim is to help people become free of their addictions and re-establish contact with family and friends.

City Sleep Safe presently have 2 houses.  The main building houses 28 people and a 3 bedroom house where couples can reside.  All residents must undertake a complulsory 9 month drug and alcohol program.

City Sleep Safe do marvelous unheralded work.  It was our pleasure to assist them by donating our secondhand mattresses, bedframes and furniture to such a great cause.

The City Sleep Safe team took away a full truckload.  Vib assured us they are much appreciated and will be put to immediate use this winter.

we are excited

Yes you asked for it.  We are building a 2nd Bush Spa Cottage featuring a fireplace, a Weber Family Q BBQ. a double internal spa bath and an outdoor hotub for pure indulgence.  The current cottage is so popular that it is often booked out months ahead.  To avoid dissapointing our valued guests we have been planning the new cottage right through covid.  The new cottage, hopefully it will take its first guests by Xmas 2021.   

All the approvals are done.  Ther services are in.  Off site fabrication is now nearing completion with the onsite build is to start late November.    

The new Bush Spa cottage will have all the same great features of its twin.  Designed for the romantic and relaxing couples gettaway.  Couples can indulge by stepping straight into the outdoor hot-tub located off their deck.  Kicking back and relaxing while koala, possum and bird spotting.  For privacy an internal double spa bath is there to further indulge and enjoy.  When it gets cold, its snuggling up time infront of the fireplace after a day of watching whales. 

We have been very busy making the best use of of lockdown.  We have not only been planning and organising the new cottage.  But also giving a refreshing coat of paint on the outside walls, decks, handrails and board walks of all of our cottages.  Guests will now be welcomed by the new driveway crossing and front entrance.   All cottages have under gone a deep spring clean ready for the Xmas season.

To further assist our guests our popular intranet is now accessible by our own QR Code.  Just scan to directly link to our site where you can find lots of information to assist you in maximising your stay.

WANDERERS – Forever GREEN

We have just taken delivery and planted of 90 tree ferns in the grounds here at Wanderers Retreat.

The tree ferns were germinated at Bundamba in Qld before being raised to pot size at Ferns & Fonds in the Glasshouse Mnts on the Qld Sunshine Coast.  After an overnight courier trip to Port Stephens they are now safely planted out and just in time for the spring rains.

Two species of ferns have been planted.  Cyathea Brownii (Norfolf Island Fern) and the Cyathea Cooperi (Coin Spot Tree Fern).   They will further thicken the undercanopy of our rainforest.  This will help form more habitate for our abundfant bird life as well as more privacy screening for our guests.

KEEPING INFORMED

What is the best way to keep up to date with the latest developments for Wanderers Retreat?

It is easy – via Wanderersretreat.com and our social media channels.   If you have specific questions about your stay, please feel free to reach out directly.

We know the last 18 months has been a challenging year for many, and we’ve been overwhelmed by all the support that has been shown to us by our loyal guests. Your kindness has meant the world to us.

On a personal note, we would like to encourage kindness and care; especially in looking out for the more vulnerable members of our community. This is an unprecedented situation and now, more than ever the Australia’s family owned business sector is relying on the community to keep it afloat, and we thank you for choosing and continuing to support Wanderers Retreat Eco Resort.

Stay safe, and we hope to see you at a Wanderers Retreat soon.

Regards Vivienne and Barry